Refund policy

• Once you pay, your Pro review can’t be refunded or exchanged, including if you change your mind. The same goes for the 3 free revision scans, Pro tools and other extras that come with it, whether or not you use them.
• Firstframe improves how your profile comes across. It can’t promise more matches, replies or job offers, and not getting them isn’t a reason for a refund.
• Before the payment form appears, checkout asks you to confirm that you want your Pro review to start right away and that you understand every sale is final.
• If you pay and don’t run your review straight away, it waits on your account. Unused Pro reviews never expire.

We stand behind what you paid for. If a problem on our side means you don’t get it, email us within 30 days of your purchase. That covers cases like these:

• Your Pro review never arrives, or an error on our side stops it from working.
• The human check that comes with your Pro review never happens.
• You were charged more than once for the same purchase.

We’ll fix it by re-running your review or restoring what you lost, and refund any extra charge. If we can’t fix it, we’ll refund you in full.

Refunds go back to the card you paid with and usually show up within 5 to 10 business days. A refund also ends that purchase’s unused revision scans and Pro tools, and any human check still to come.

If something isn’t right, please email us first. We can usually sort it out faster than your bank can.

Nothing in this policy takes away rights you have under the consumer laws where you live. If the law gives you a right to a refund, you’ll get one.

In the EU and UK, online purchases usually come with a 14-day right to cancel. For digital content like a Pro review, that right ends once it starts with your agreement, which is why checkout asks you to confirm that you want it to start right away.

Email firstframellc@protonmail.com from the address you bought with, and tell us what went wrong.